Dispatch L10 Scorecard

Next business day % booked at EOD: for each business day, booked hours on the next business day (appointments created by end of that day) divided by scheduled shift hours for that day, averaged across the week. Rebuilt from current ServiceTitan records, so appointments canceled or reassigned later drop out of past days.
Median time to appointment: first-visit jobs only (service, diagnostic, and estimate calls). Excludes installs, rough-in, and warranty/recall. Median, not average, so a few customer-requested far-out dates don't swing the week.
Cancellation rate: cancellations divided by jobs created that week. Duplicate entries are removed from both sides.
Jobs off the board past due: unscheduled more than 2 business days, appointment dated next business day or earlier with no tech, or on hold more than 7 days (aged from the actual hold event).
Unclosed jobs: open job whose last appointment was more than 2 business days ago.
Point-in-time measurables only show a value for the current week. Data refreshes from ServiceTitan hourly.